Delivery & Returns

Delivery Information
Postage and Packing:
Most of our orders are sent by Royal Mail but we use DHL for very large parcels.  On UK orders where postage and packing charges apply these will appear on the order form below the product ordered. Orders over £50 are sent signed for and orders over £100 will be intittled to free standard postage. 

Overseas orders will be sent International Signed For and we will confirm the tracking number at the time of posting.   For large and/or heavy orders we will add the extra cost of postage to the order, if you pay via PayPal we will invoice you for the extra postage before dispatch.
 



Delivery:
Most orders are despatched within 24 hours of receipt unless we do not have the item in stock (Saturday's orders will not be posted until Monday) Customers who have ordered online will be e-mailed if the item is out of stock or when the delivery is despatched. If your order does not arrive within 3 or 4 days we will ask you to check with your local sorting office to see if it is awaiting collection. 

UK Postage 
Free UK postage on orders over £100. 

All UK orders to a home address are sent first class Royal Mail,  postage £3.50
Orders to a business address are sent first class Recorded Delivery at no extra charge to ensure they can be traced.

Express Delivery Options
If you need your order in a hurry we have two express delivery options:

1. Special Delivery Next Day costs £8 and ensures your order will be with you before 1pm the next day
    Only available for Mon-Fri delivery, order before 2pm
    Please note orders placed Friday will arrive Monday morning and orders placed Saturday will arrive Tuesday morning.
2. Special Delivery Saturday costs £12 and ensures your order will be with you before 1pm on Saturday

Both of these options require a signature on arrival.  If you won't be in please provide an alternative delivery address or be prepared to collect your item from your local sorting office.  In some cases items are not available for collection for up to 48 hours.

Ordering from Abroad
All international orders are sent International Signed for at a cost of £8.  Estimated delivery times as follows:
Western Europe - 3 working days
Eastern Europe - 5 working days
Rest of the World - 7 working days

Most orders are despatched within 24 hours of receipt providing we have all items in stock (Saturday's orders will not be posted until Monday). Customers who have ordered online will be emailed if an item is out of stock or when the delivery has been despatched.
 



Returns:
Making a return with us is easy, either contact us or follow the instructions below. 

  1. When posting the parcel to us please enclose your name, reason for return and your order number. This helps us deal with your query in the most efficient way.

Faulty Returns/ incorrect item received:

  1. Please contact us to arrange either a replacement for your faulty item or a refund.

  2. If you have received an incorrect item from the one you have ordered, please contact us, so we can arrange a replacement and deal with the return of the wrong item. 

After you have followed these instructions please send your return to:

SWIM STOP LTD
1 Hambledon Parade 
Hambledon Road 
Waterlooville
Hampshire
PO7 6XE

Telephone - 02392264196
Email - mail@swimstop.co.uk